Contact Us
This page explains how to contact the editorial team at US Online Casino Sites, what we can realistically help with, and where to go instead when your issue belongs with a casino operator, a state regulator or a support organization. Reading the second part first usually saves time: the most common messages we receive are about withdrawals and account verification, and those have to be resolved with the operator holding the money, not with a publisher.
Email the editorial team
The fastest route is email: [email protected]. Write to us about anything touching the content on this site — a review you think is out of date, a bonus term we described incorrectly, a payment method that has changed, a state availability note that no longer matches reality, or a question about how something like a wagering requirement actually works.
To get a useful answer back, include what you can:
- The page on eyesontherise.org you are writing about, and the section or claim in question.
- The state you are playing from. Legal online casino availability in the US is decided state by state, so the answer often changes entirely depending on where you are.
- Dates for anything time-sensitive — when you deposited, when you requested a payout, when you saw a term change.
- Screenshots or the operator's own wording where you are correcting us. We verify against the operator's published terms and the relevant regulator before changing a page.
We read everything. We cannot promise a reply to every message, and we do not give individual gambling advice, tips or predictions.
What we can help with, and what we can't
| You want to | Where it goes |
|---|---|
| Report an error, outdated bonus term or broken page | Email us — this is the kind of correction we act on |
| Ask how wagering requirements, cashout caps or RTP work | Email us, or start with our guides on the topic |
| Chase a pending withdrawal or a blocked payout | The casino's support team, then its regulator |
| Get KYC or source-of-funds documents approved | The casino's verification department |
| Close an account or set deposit and loss limits | The casino's account tools, or a state self-exclusion program |
| Get help with gambling harm | A support helpline — see the section below |
| Press, partnership or advertising questions | Email us and say so in the subject line |
We are an independent publisher. We do not hold player funds, cannot access any casino account, cannot release a payout, cannot overturn a verification decision and cannot issue or reinstate a bonus. Anyone claiming otherwise while using our name is not us.
How we are funded, and what that changes
Some links on this site are commercial. Where a reader signs up with an operator we have written about, the publisher may earn a commission. That arrangement pays for the research; it does not buy a position in a list, a rating or a favorable sentence. Commercial relationships are disclosed on the pages where they apply, and a limitation is stated for every operator we cover, including the ones at the top.
If you believe a page reads as though it were written for an advertiser rather than a reader, that is exactly the sort of message worth sending. Point at the paragraph.
Reporting a withdrawal, payment or bonus problem
We can't intervene, but complaints are useful evidence and they shape how we describe an operator. If you want to report something, this is the sequence that tends to work — and it is also the order a regulator will expect you to have followed.
- Contact the casino in writing. Use live chat or email and keep the transcript. Ask for a specific reason and a specific timeframe. Vague answers are worth logging.
- Complete verification properly. Most delayed payouts in regulated US casinos trace back to unfinished KYC — ID, proof of address, proof of the payment method, and sometimes source-of-funds checks on larger sums. Documents must match the account name exactly.
- Check the terms that actually apply. Minimum withdrawal amounts, weekly or monthly withdrawal limits, bonus cashout caps, maximum bonus bets and expiry dates all sit in the promotional terms rather than the headline.
- Escalate to the operator's formal complaints procedure. Licensed operators must publish one, along with a response deadline.
- Take it to the state regulator. In states with legal online casino gaming, the state gaming authority handles player disputes against its licensees. That is your real avenue of redress.
- Tell us what happened. Dates, amounts, the operator's replies. Patterns across several readers change what we publish.
Payments and money questions we do answer
Reading this site costs nothing. There is no subscription, no membership and no paid tier — the only money involved is what you choose to deposit with an operator, and that transaction is entirely between you and the casino.
The payment questions readers send most often concern the mechanics rather than any single brand:
- Debit cards — the most widely accepted deposit method at US-licensed casinos, usually instant, occasionally declined by an issuing bank that blocks gambling merchant codes.
- Credit cards — accepted in some states and by some issuers, blocked by others; where allowed, a card issuer may still treat the deposit as a cash advance with its own fee and interest.
- ACH and online banking transfers — common for both deposits and payouts, typically slower to clear than card deposits and often carrying the higher minimum withdrawal amount.
- Bank wire transfer — generally reserved for larger withdrawals, slower, and the method most likely to attract a bank-side fee.
- E-wallets, including PayPal — available with some regulated US operators and not others, and availability can differ by state even within the same brand. Verify on the cashier page before depositing.
- Prepaid and cash-at-cage options — offered by casinos tied to a land-based property in the same state.
Two things are worth checking yourself rather than taking from any publisher: whether a fee applies at your end, and how long the operator's own stated payout window is versus how long your bank takes afterward. Advertised withdrawal times describe the operator's processing step only. We don't publish tested payout speeds, because we don't test — we report what operators state and note where readers say reality differs.
What this site covers, so you write to the right place
Our research spans the categories readers actually compare: slots, including progressive jackpot titles and the volatility and RTP figures behind them; table games such as blackjack, roulette and baccarat; and live dealer rooms streamed from studios with real croupiers. We also look at software providers, random number generator certification, mobile casino apps and browser play, and the quality and hours of customer support.
Beyond the casino floor, many of the same operators run adjacent products — sportsbooks, daily fantasy, poker rooms, and in several cases land-based properties with linked loyalty programs. Those sit under separate licenses and separate terms, and a bonus earned on one side very often cannot be moved to the other. If your question is about a sports bet, a poker tournament or a rewards tier that spans both, say so in your message, because the rules differ from the casino rules we normally write about.
Who can use this site and what applies legally
This site is written for adults aged 21 and over in the United States. Online casino gaming is regulated at state level: a handful of states license and tax internet casinos, most do not, and operators must be authorized by the state you are physically in at the time you play. Accepting sign-ups from US residents is not the same thing as being authorized to serve them. Geolocation checks, a valid Social Security number or tax ID for verification, and a real name matching your payment method are standard requirements at licensed operators.
Federal law sits alongside this rather than replacing it, mainly through rules affecting interstate transmission and payment processing. The practical consequence for a reader is simple: check your own state's position before depositing, and check it again if you move or travel. Nothing here is legal advice, and no casino can ever be described as completely safe or guaranteed to pay.
Our terms and conditions set out how this site may be used, and more about who writes it explains our research process and editorial independence.
If gambling has stopped being fun
Please don't send that message to us and wait. Free, confidential help is available 24/7 in the US through the National Problem Gambling Helpline on 1-800-522-4700, by text to the same number, or via chat at ncpgambling.org. Many states run their own helplines and self-exclusion registers, which bar you from licensed operators across that state.
Practical tools worth using before a situation escalates: deposit and loss limits inside your account, session time reminders, cooling-off periods, operator self-exclusion, and gambling blocking software installed on your own devices. Our responsible gambling guide goes through each one in detail. Gambling is entertainment with a cost attached — it is not income and it will not fix a money problem.
Corrections, sources and dates
Pages carry a last-updated date, and this one was fact-checked on Sep 26, 2026 by Brooke Carson. Bonus terms, payment options and state availability change often, so if a date looks stale next to something you're relying on, tell us and we'll re-verify against the operator's current terms and the relevant regulator. We separate what we have confirmed from what an operator advertises, and we say so when something is unresolved.
Write to [email protected] with the page name in the subject line. It's the only inbox we monitor, and it is the quickest way to get a correction made or a question answered.